Refund policy

At K.C. Apparels (L&C) , we strive to ensure your complete satisfaction with every purchase. Our Returns and Refunds Policy outlines the process for returning products and receiving refunds, ensuring a seamless and transparent experience. This policy complies with the Consumer Protection Act, 2019, and other applicable Indian laws.

1. Return Eligibility

1.1 Return Window: You may return products within 7 days from the date of delivery, provided the return request is initiated within this period.

1.2 Eligible Products: Products are eligible for return if they meet the following conditions:

  • The product is unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging are intact.

  • The product is not damaged or altered due to improper use.

  • Non-returnable items, such as customized or personalized products, will be clearly marked as such at the time of purchase.

1.3 Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with photos of the issue. We will verify the claim and provide a replacement or refund at our discretion.

2. How to Initiate a Return

2.1 Return Request: To initiate a return, follow these steps:

  • Log in to your account on www.landcfashion.com and navigate to the "Track Your Order" section to submit a return request.

  • Alternatively, contact our customer support team at landcbottom@gmail.com or whatsapp us on+91 84601 26324 with your order details and reason for return.

2.2 Return Shipping:

  • For prepaid orders, we offer free return shipping across India. A return pickup will be arranged through our logistics partners (e.g., Delhivery, India Post).

  • For Cash on Delivery (COD) orders, you may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.

2.3 Return Process: Once your return request is approved, we will provide a return authorization and instructions. Pack the product securely in its original packaging and hand it over to the designated courier service during the scheduled pickup.

3. Refund Process

3.1 Refund Timeline: Refunds will be processed within 14 days from the date we receive the returned product at our warehouse (A-10, Sharnam Metrolink, Near Apparel Park Metro Station, Ajod Dairy Road, Sukhramnagar, Ahmedabad-380026, India).

3.2 Refund Method:

  • Refunds will be issued to the original payment method (e.g., credit/debit card, UPI, net banking) used during purchase.

  • For COD orders, refunds will be issued via bank transfer to an account specified by you or as store credit, at your discretion.

  • Any shipping charges or COD fees paid at the time of purchase are non-refundable unless the return is due to our error (e.g., defective or incorrect product).

3.3 Inspection: All returned products will be inspected upon receipt to ensure they meet the eligibility criteria. If the product does not qualify, we will notify you, and the product will be returned to you at your expense.

4. Exceptions

4.1 Non-Returnable Items: Certain items, such as customized products or items marked as final sale, are not eligible for return. This will be clearly indicated on the product page.

4.2 Abuse of Policy: We reserve the right to refuse returns or refunds if we detect misuse of this policy, such as repeated returns or fraudulent claims.

5. Contact Us

For any questions or assistance with returns or refunds, please reach out to our customer support team:

K.C. Apparels (L&C)
A-10, Sharnam Metrolink, Near Apparel Park Metro Station,
Ajod Dairy Road, Sukhramnagar, Ahmedabad-380026, India
WhatsApp us on: +91 84601 26324
Email: landcbottom@gmail.com

Last Updated: June 18, 2025